Terms of service


General Terms and Conditions of Business of Verlag Ritzberger

1. Contracting Party
1.1. https://verlagritzberger.at/ is a store of the company Verlag Ritzberger. We, the company Verlag Ritzberger, Linke Bahngasse 7, 1030 Vienna are your contractual partner for all orders to be executed in the countries mentioned in section 2.2.

2. Conclusion of Contract
2.1 The presentation of our goods does not constitute a binding offer on our part. Only by clicking the button "Buy" you make a binding offer, the receipt of which we immediately confirm electronically. This confirmation of receipt does not constitute acceptance of the contract. A contract with you is only concluded when we deliver the goods in execution of the order.

2.2 Due to our delivery conditions we can only consider orders from the following countries: Germany & Austria.

3. Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform Verlag Ritzberger (office@ritzberger.at) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail).

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the Revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to our publisher's delivery department without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

4. Reservation of Proprietary Rights
The goods remain our property until full payment. If you are in default of payment for more than 14 days, we have the right to withdraw from the contract and reclaim the goods.

5. Prices, Terms of Payment
5.1 The prices at the time of the order are valid. All prices are in Euro (€) including the statutory value added tax plus any shipping costs (see clause 6). In the case of successive delivery contracts, we shall be entitled to charge the additional amount in the event of an increase in value added tax occurring after conclusion of the contract.

5.2 For orders from and requested deliveries within Germany, Austria, Switzerland and the EU countries mentioned in section 2.2, you can pay by credit card (Mastercard and VISA), PayPal, Sofortüberweisung or eps-Überweisung. Please make all payments only to us. Excluded from this are orders with our contractual partners according to 1.

5.3. orders from and requested deliveries to countries not mentioned in para. 2.2. we carry out only against prepayment.

5.4 In order to hedge the credit risk, we reserve the right in individual cases to exclude certain types of payment and to make deliveries only against advance payment.

6. Shipping Costs per Order
6.1 For deliveries within Austria there are no shipping costs. For other destination countries we charge a flat shipping rate.

7. Delivery
7.1 Subject to availability and timely self-delivery, we will ensure a quick delivery.

7.2 If a part of the order is not immediately available, the remaining goods will be delivered without charging shipping costs.

8 Warranty / Liability
8.1 The warranty shall be governed by the statutory provisions.

8.2 We request that obvious transport damage be recorded and confirmed by the delivery agent without delay.

8.3 We shall only be liable for damages other than those resulting from injury to life, limb and health insofar as these are based on intentional or grossly negligent conduct or on culpable breach of an essential contractual obligation by us or our vicarious agents (e.g. the delivery service). Any further liability for damages is excluded. The provisions of the Product Liability Act shall remain unaffected.

9. Data Protection
9.1 We use the personal data provided by you (title, name, address, date of birth, e-mail address, telephone number, fax number, bank details) confidentially and in accordance with the provisions of the Data Protection Act.

9.2 The data required for order processing shall be stored and, if necessary, passed on to affiliated companies within the scope of order execution.

9.4 Furthermore, we reserve the right to use your data in a permissible manner for our own advertising purposes and to provide other companies with information material.

9.5 You are entitled and have the option at any time to object to the use, processing or transmission of your data for marketing purposes via our customer service at the email address office@ritzberger.at. Upon receipt of your objection or revocation, we will no longer use or process the data concerned for marketing purposes or immediately cease sending you further advertising material and/or will not pass on your data for marketing purposes.

9.6 We will not use or pass on your data beyond the scope regulated above.

10. Final Provisions
10.1 The law of the Republic of Austria shall apply. The application of the UN Convention on Contracts for the International Sale of Goods of 11.04.1988 is excluded.

10.3 Changes or additions to these terms and conditions must be made in writing. This shall also apply to the cancellation of this written form requirement.

10.4 The exclusive place of jurisdiction shall be Vienna or another statutory place of jurisdiction at our discretion, provided that the customer is a merchant within the meaning of the German Commercial Code or a public corporation. The same shall apply if the customer does not have a general place of jurisdiction in Austria or moves his place of residence abroad after conclusion of the contract or if his place of residence is not known at the time the action is filed.

10.5 Should individual provisions of this contract be invalid or contradict the statutory provisions, this shall not affect the remainder of the contract.

Status: 1.11.2022